These Terms and Conditions apply to all work undertaken by Packshot Bureau Limited (“we,” “us,” “our”), a company registered in England and Wales, providing commercial product photography services. By commissioning our services, you (“the Client”) agree to the terms outlined below.

1. Definitions

• “Images”: All photographic, digital, or visual content delivered by Packshot Bureau Limited.

• “Usage Licence”: The rights granted to the Client to use the delivered images for specific purposes.

• “Shoot Date”: The confirmed date of the photography session.

• “Final Files”: The final edited image files supplied to the Client after post-production.

2. Copyright & Usage

• All images remain the intellectual property of Packshot Bureau Limited unless expressly agreed otherwise in writing.

• Usage rights are granted only upon full payment and are non-exclusive, non-transferable, and limited to the agreed use.

• Any use beyond the original scope requires prior written approval and may incur additional licensing fees.

• We retain the right to be credited where appropriate and assert our moral rights under the Copyright, Designs and Patents Act 1988.

3. Booking & Cancellations

• Bookings are confirmed once a written quotation or proposal is accepted by the Client.

• Cancellation within 10 business days of the shoot incurs a 20% fee. Cancellation within 48 hours incurs a 50% fee.

• Rescheduling is subject to availability and may incur a rebooking fee.

4. Payment Terms

• Unless otherwise agreed in writing, payment is due within one working day of delivery.

• Watermarked images will be provided upon project completion. Final, unwatermarked files will be released once full payment has been received.

• Usage rights are not granted — and image use is not permitted — until full payment is received

• Late payment will result in the following consequences:

  • Immediate revocation of all image usage rights until the outstanding balance is settled in full.

  • Statutory interest charged daily at a rate of 8% per annum above the Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.

  • A fixed late payment fee of £45 (excluding VAT) per communication issued in pursuit of the overdue invoice, to cover credit control, administration, and collection costs.

  • Removal of any discounts or promotional rates applied to the original invoice; the full standard rate will become immediately due.

  • We reserve the right to suspend all current and future services, withhold delivery of any outstanding work, and initiate legal proceedings or debt recovery action without further warning.

• If the Client defaults on payment, all outstanding invoices become due immediately, regardless of original due dates.

• The Client is responsible for any legal or collection costs incurred in the recovery of unpaid fees.

• These terms apply by default to all projects.

5. Usage Restrictions

• AI Manipulation: The Client may not alter images using artificial intelligence or machine learning tools without our express written consent.

• AI Training: Our content must not be used to train, refine, or enhance AI models or datasets.

• Any unauthorised alteration or use of images may result in legal action and immediate termination of licensing rights.

6. Client Responsibilities

• The Client is responsible for providing all required products, props, brand guidelines, and usage specifications.

• Packshot Bureau Limited accepts no liability for damage to or loss of products supplied.

• The Client is responsible for ensuring all product usage rights and releases are in place.

7. Limitation of Liability

• We are not liable for any indirect, incidental, or consequential damages related to delays, loss of use, or image delivery.

• Our total liability is limited to the fees paid for the specific service in question.

8. Rejection

• Rejection based on creative preference, style, or composition is not accepted after delivery, unless a rejection clause was previously agreed in writing.

• Any approved reshoots will be quoted and scheduled separately.

9. Confidentiality

• All Client materials and communications are treated as confidential.

• We will not share, publish, or otherwise disclose images prior to the Client’s public release, unless agreed.